Keeping your personal and banking information safe

With technology changing rapidly every day, the opportunity for criminals to take advantage of you is ever present.  Scams are conducted by telephone, mail, and online in a variety of forms.  Therefore, keeping your personal information confidential and secure should be important to you and is a top priority at Strathclair Credit Union. 

ALWAYS REMEMBER – Strathclair Credit Union will never request your debit card information, by any means (email, telephone).  If you receive such a request, please do not respond.  If you are uncertain about an email or a telephone request, please contact your branch.

Tips to protect your personal identity

  • Carry only the debit and credit cards you need 
  • Don’t write PIN numbers on anything
  • Keep your SIN in a safe place and only give when necessary
  • Never give personal information or account numbers to anyone until you have confirmed the identity of the person asking for it
  • Check your credit report annually
  • Guard your mail from theft and always shred documents containing account numbers, bills, etc
Tips to protect your computer and you online
At Strathclair Credit Union we use a variety of security measures to maintain your privacy and security online. However, it is vital for you to keep your computer secure and to be responsible online. 

  • Use a firewall. Most computers come with a standard firewall; however, an additional firewall should be installed and updated regularly
  • Install reputable anti-virus software that includes anti-spyware and anti-malware. Keep in mind just installing this software does not keep you safe. Ensure it runs daily reports and scans and that regular updates or renewals of subscriptions are completed
  • Only open email attachments that you know are safe. Avoid attachments that contain “.exe”
  • Change passwords frequently and use multi-character, alphanumeric passwords where possible
  • Never leave your computer while it is logged on to a password protected site that can perform online transactions. Always exit online banking using the log-out button. Closing the browser and clearing your cache is also good practice
  • Avoid accessing your account information on publicly accessible computers or on a public wireless network 
  • Pay close attention to the look of the website and URL you‘re using for online banking
  • Check all statements and account activity regularly
Should you suspect that you have become a victim of identity theft or fraud contact the Credit Union immediately.

For more information on identity theft, scams, and frauds…